This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone: 01333 451 815
Email: enquiries@theshoregate.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Audio recordings of public areas (including indoor and outdoor spaces)
- Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract
- Legal obligation
- Legitimate interest:
- To provide tailored products and services to customers, for future marketing purposes and to prevent fraud.
- Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Legal obligation
- Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract
- Legal obligation
Where we may get personal information from
- People directly
- CCTV footage, or other recorded images
How long we keep information
CCTV footage recorded internally and externally is retained for 14 days.
Customer reservations information is kept on record in accordance with law enforcement and financial record keeping requirements.
Who we share information with
Data processors
5pm Ltd trading as SimpleERB.com
This data processor does the following activities for us: They manage our online dining reservations system.
Little Hotelier
This data processor does the following activities for us: They manage our bedrooms reservation system.
Others we share personal information with
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
10 June 2024