Terms and conditions

Dining Reservations

We very much look forward to welcoming you to eat The Shoregate and we hope you have a most enjoyable time. As a small business, it is difficult to absorb the extra costs of no-shows or late cancelled bookings that leave us with empty tables that otherwise would have been full. A credit card is required to secure all reservations.


A credit card number as part of the booking process for all reservations. If you are a ‘no show’ for your scheduled booking, your card will be charged £25 per head for lunch and £50 per head for dinner reservations. Should you cancel your scheduled lunch or dinner reservation within 24 hours of the booking, we reserve the right to charge your card £10 per head for lunch and £20 per head for dinner reservations.


On occasions where we take an initial deposit for your booking – for example Hogmanay Dinner – you may cancel your booking up until one month before the date of your reservation and your deposit will be returned to you. Your deposit will be non-refundable if you cancel within one month of your booking. The fees charged for late cancellations (within 24 hours) and no-shows will apply as normal, in addition to any deposit taken.


We both need a contract so that your rights and our rights are protected. We have tried to make these as brief and clear as possible. The booking is with Shoregate Hospitality Ltd. trading as The Shoregate. Your contract is with us and not with simpleERB.com who provide the booking technology, (or 5pm Ltd. the company that runs simpleERB.) By using the Service you are deemed to have accepted these terms and conditions of use. You need to have the legal capacity to make a booking. You must provide true and accurate information. You are entering into a contract with us which means that you have to pay for the meal once you have eaten it, unless you have made any full or partial prepay arrangements. The contract becomes legally binding on us only when you have received the confirmation email. You can cancel the booking via the cancellation link that was included in your confirmation email. If you don’t arrive at the restaurant at or near the specified time we reserve the right to charge you a “no show” fee. If you arrive with fewer than your booked number of people we reserve the right to charge you a partial “no show” fee. If you arrive late at the restaurant (more than 30 minutes) we reserve the right to give away your table(s), although we will always endeavour to accommodate you at a later time if possible. We reserve the right to cancel your booking if we are unable to provide the service to you.


If we have asked you for a credit card number, we reserve the right to make a charge to this card for any of the reasons described above.


You will receive emails from us relating to confirmation of your booking. If you have opted in to get marketing information from us we may send you emails about offers and services. You may opt out of these at any time. For the purposes of GDPR regulations, we are the “Data Controller” and simpleERB.com is the “Data processor”.


Please note that you MUST notify your server at our restaurant before you dine of any allergy or intolerance issues that you may have. For the avoidance of doubt any information passed by you to us through this service, by email, by telephone or by any other means, does not constitute receipt of such information by ourselves.


Our booking technology partners, simpleERB.com and 5pm Ltd strive for the highest levels of security but please note that information carried over the internet is not 100% secure. Neither we nor our booking technology partners accept any liability for loss, damages or costs associated with the use of this service, including viruses, data loss or consequential loss. We try and keep our data up to date but we accept no responsibility for any damage or consequential loss arising from inaccurate data or your reliance upon it.


If you choose to leave a review of a meal with us, we reserve the right to publish it without payment to you.


We reserve the right to vary these terms and conditions at any time. The onus is on you to check the current terms and conditions. This contract is governed by the Law of Scotland.


1. Definitions

1.1. “Booking” refers to the reservation of accommodation by the Guest.

1.2. “Guest” refers to the person or persons who make a Booking.

1.3. “Terms” refers to these Terms and Conditions.

1.4. “Website” refers to the The Shoregate’s website: www.theshoregate.com

2. Acceptance of Terms

2.1. By making a Booking, the Guest agrees to be bound by these Terms, as well as any additional policies or regulations mentioned on the Website or communicated by The Shoregate during the reservation process.

3. Booking and Payment:

3.1. Bookings can be made online through our website or over the phone. A valid Mastercard or Visa credit/debit card is required to secure the Booking. We do not accept Amex for room reservations.

3.2. A deposit, pre-authorisation or full payment may be required at the time of Booking depending on the rate booked. Upon check-in we will pre-authorise your card for any additional room fees and incidentals. We do not accept cash or cheques for room fees.

3.3. Special Requests: All special requests will be noted on the Booking. We will try our best to fulfil all requests, however, these cannot be guaranteed.

3.4. Shoregate Gift vouchers may be used as part payment to settle your account at the end of your stay, subject to our Gift Voucher Terms and Conditions.

4. Cancellation and Refund:

4.1. If the room rate you have booked allows for cancellations, then cancellations made 7 days prior to the scheduled arrival date will incur no charges. Cancellations made after this period will result in a charge equivalent to 50% of the total booking amount.

4.2. No-shows will be charged the full booking amount.

4.3. Refunds for cancellations will be processed within 5 business days from the cancellation date.

5. Check-In and Check-Out:

5.1. Check-in time is from 3PM.

5.2. Check-out time is before 11AM.

5.3. Requests for early check-in or late check-out are subject to availability and may incur additional charges.

6. Occupancy and Room Allocation:

6.1. The maximum occupancy per room is as specified on our website. Extra guests beyond the specified occupancy may not be accommodated.

6.2. Room allocation is subject to availability and may change due to unavoidable circumstances. If the room allocated is usually offered at a higher rate than the one booked, no additional fees will be payable. If the room allocated was available at a lower price at the time the booking was made, a refund of the difference will be made.

7. Damages and Losses:

7.1. Guests are responsible for any damage caused to hotel property during their stay, including fixtures, fittings, and furnishings. The cost of repairs or replacement will be charged to the guest’s credit/debit card.

7.2. Make Up towels are provided for the removal of cosmetics. If cosmetics or tanning products cause staining to bedlinen or soft furnishings, we reserve the right to charge to your card the cost of extra cleaning or replacement.

8. Behaviour and Conduct:

8.1. Guests are expected to behave in a respectful and responsible manner, avoiding any behaviour that disturbs other guests.

8.2. The Shoregate reserves the right to refuse service or evict guests who engage in disruptive, offensive, or illegal behaviour.

9. Smoking and Vaping

9.1. Smoking and vaping is strictly prohibited in all indoor areas of The Shoregate, including guest rooms.

9.2. We will collect a one off charge of £200 to cover deep cleaning carpets, curtains and soft furnishings. If we are unable to subsequently let your room to the next guests because we are unable to deep clean it in time (for example: weekends, bank holidays or unavailability of staff), we reserve the right to additionally charge you our fully daily room rate for each night we are unable to let it.

9.3. The Shoregate reserves the right to refuse service or evict guests who have been smoking or vaping in the room, and charge the full balance of their stay in addition to the charges set out in 7.2.

10. Pets:

10.1. Pets are not allowed in our bedrooms, with the exception of assistant dogs as covered by the Equality Act 2010.

10.2. If you bring a pet into your room, we will collect a one off charge of £200 to cover deep cleaning carpets, curtains and soft furnishings.

10.3. If we are unable to subsequently let your room to the next guests because we are unable to deep clean it in time (for example: weekends, bank holidays or unavailability of staff), we reserve the right to additionally charge you our fully daily room rate for each night we are unable to let it.

11. Privacy and Data Protection:

11.1. The Shoregate collects and stores personal information in accordance with its privacy policy. By providing your information, you consent to its use for booking purposes and occasional promotional communications.

12. Liability:

12.1. The Shoregate is not liable for any loss, damage, or injury suffered by guests or their property during their stay.

12.2. A room safe is provided in your room.

12.3. We operate cctv in public areas and corridors for your safety and security.

13. Lost property

13.1. We will contact you as soon as possible if we find any items left behind in your room after you check out. We will store it for up to 7 days for collection. We can arrange to send any items on to you. Postage or courier charges will be charged to the credit or debit card you have authorised.

13.2. Whilst we will endeavour to return any lost property to you safely and swiftly, The Shoregate is not liable for any loss or damage to any items left behind.

14. Force Majeure:

14.1. The Shoregate shall not be held liable or responsible for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, and labour disputes.

15. Modifications to Terms:

15.1. The Shoregate reserves the right to modify these terms and conditions without prior notice.

16. Governing law

16.1. These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Gift Voucher Terms and Conditions

The Voucher is valid for 18 months from the date of issue. Redemption after this time is solely at the discretion of Shoregate Hospitality Ltd. It is redeemable against any single transaction at The Shoregate including pre-paid set menus, bedroom accommodation, special offer menus and group bookings.

It is valid for a single transaction only. No credit or change will be given on the unused portion of the Voucher. The Voucher is non-refundable and cannot be exchanged for cash in part or full. It may not be sold or transferred. It is not redeemable to purchase further Gift Vouchers.

Please book in advance to redeem as bookings are subject to availability. A reservation on the first choice of day or time cannot be guaranteed.

The terms and conditions of Gift Vouchers may be reasonably amended at any time at the discretion of Shoregate Hospitality Ltd and shall be binding on the customer.