Booking terms and conditions

We very much look forward to welcoming you to The Shoregate and we hope you have a most enjoyable time.

As a small business, it is difficult to absorb the extra costs of no-shows or late cancelled bookings that leave us with empty tables that otherwise would have been full. A credit card is required to secure all reservations.


A credit card number as part of the booking process for all reservations. If you are a ‘no show’ for your scheduled booking, your card will be charged £25 per head for lunch and £50 per head for dinner reservations.

Should you cancel your scheduled lunch or dinner reservation within 24 hours of the booking, we reserve the right to charge your card £10 per head for lunch and £20 per head for dinner reservations.


On occasions where we take an initial deposit for your booking – for example Hogmanay Dinner – you may cancel your booking up until one month before the date of your reservation and your deposit will be returned to you. Your deposit will be non-refundable if you cancel within one month of your booking.

The fees charged for late cancellations (within 24 hours) and no-shows will apply as normal, in addition to any deposit taken.


We both need a contract so that your rights and our rights are protected. We have tried to make these as brief and clear as possible.

The booking is with Shoregate Hospitality Ltd. trading as The Shoregate.

Your contract is with us and not with who provide the booking technology, (or 5pm Ltd. the company that runs simpleERB.)

By using the Service you are deemed to have accepted these terms and conditions of use.

You need to have the legal capacity to make a booking. You must provide true and accurate information. You are entering into a contract with us which means that you have to pay for the meal once you have eaten it, unless you have made any full or partial prepay arrangements.

The contract becomes legally binding on us only when you have received the confirmation email. You can cancel the booking via the cancellation link that was included in your confirmation email.

If you don’t arrive at the restaurant at or near the specified time we reserve the right to charge you a “no show” fee.

If you arrive with fewer than your booked number of people we reserve the right to charge you a partial “no show” fee.

If you arrive late at the restaurant (more than 30 minutes) we reserve the right to give away your table(s), although we will always endeavour to accommodate you at a later time if possible.

We reserve the right to cancel your booking if we are unable to provide the service to you.


If we have asked you for a credit card number, we reserve the right to make a charge to this card for any of the reasons described above.


You will receive emails from us relating to confirmation of your booking.

If you have opted in to get marketing information from us we may send you emails about offers and services. You may opt out of these at any time. For the purposes of GDPR regulations, we are the “Data Controller” and is the “Data processor”.


Please note that you MUST notify your server at our restaurant before you dine of any allergy or intolerance issues that you may have.

For the avoidance of doubt any information passed by you to us through this service, by email, by telephone or by any other means, does not constitute receipt of such information by ourselves.


Our booking technology partners, and 5pm Ltd strive for the highest levels of security but please note that information carried over the internet is not 100% secure.

Neither we nor our booking technology partners accept any liability for loss, damages or costs associated with the use of this service, including viruses, data loss or consequential loss.

We try and keep our data up to date but we accept no responsibility for any damage or consequential loss arising from inaccurate data or your reliance upon it.


If you choose to leave a review of a meal with us, we reserve the right to publish it without payment to you.


We reserve the right to vary these terms and conditions at any time. The onus is on you to check the current terms and conditions. This contract is governed by the Law of Scotland.